A Managed Services Provider (MSP) can supplement your inhouse IT department or become your IT department, simplifying your IT operations, and reducing costs.
IT should be a strategic asset that helps your business succeed. We partner with small and medium-sized businesses nationally to help them identify how IT can be used to best achieve their overall goal. Our IT experts will empower your team and help you leverage best-in-class technology that will help you secure and grow your business, reduce costs, and allow your team to work more effectively.
Reach out to us today for a no-pressure CIO consultation to see how Managed IT Services from Solidd can help your business grow!
Call us at (773) 217-9272 or complete the contact form to schedule your consultation. We will get back to you shortly.
Seasoned IT veterans with executive level leadership experience are available to help chart your course forward and ensure your technology is Solidd with your business plan.
Supporting both MAC and PC, we use the latest systems management tools to keep your critical servers and users’ desktops up to date and secure. With lifecycle analysis and reporting, we provide a comprehensive and dynamic cataloging of the information technology assets under our management.
Whether remote or on-site IT support, we are customer service fanatics! We employ the latest remote control, remote troubleshooting, and diagnostic tools to assist your users, whether they are in the office or working remotely. Our team rapidly responds to each inquiry and our Case Management system tracks the status of each issue until it is fully resolved to your satisfaction.
Your domain should accurately reflect the roles and permissions needed by each person, group, and resources at all times. Our experts maintain your domain, handling all requests related to new employees, moves adds & changes (MACs), email and account provisioning.
Industry leading systems management tools constantly monitor the health and status of your servers, networks, and mission critical systems. Our team and tools keep your systems tuned to peak performance and can resolve many problems before you even know something happened.
We are experts in backup systems management and disaster recovery planning! We can manage your current platform or help you craft a policy and solution that protects your data and insures rapid recovery in the event of a failure.
We understand the ever-increasing sophistication of attacks and the risks represented to our clients. We continuously monitor and protect your business with best-in-class, enterprise grade tools.
Technologies such as Virtual Private Networks (VPN’s), Citrix, Remote Desktop, and Mobile Devices make it possible for your team to remain connected while on the go. We configure, monitor, and manage these vital components of your system to ensure your workers stay connected.
We build and maintain a comprehensive catalog of your hardware and software assets, providing valuable insights into the management of your computing environment.
Mobile Devices, including smart phones, tablets, e-readers and others can facilitate anywhere, anytime, anything access – empowering and enabling you and your staff. At the same time, they expose you to a whole new world of serious but manageable risks. Whether you provide corporate owned devices or support a Bring Your Own Device (BYOD) approach, we support your mobile devices.
Updates and system patches are reviewed by our team and pushed out to your systems using our automated solution. All of this takes place in the background scheduled after business hours, minimizing impact on your busy day.
We review your configuration; manage all network devices and liaison with your telecommunications partners and Internet Service Providers. Routers, Firewalls, Wireless Access Points, Network Switches, and other network devices–all monitored and managed by the experts at Solidd.
Your success is our success. We use quantifiable metrics to measure our performance allowing us to monitor your requirements and exceed your expectations. These ongoing measurements allows us to plan ahead and monitor all your IT needs. Each quarter, your dedicated account manager will meet with you to discuss your ongoing technology needs so that your IT infrastructure never becomes outdated.
Your dedicated account manager collaborates with you and is your advisor on all things IT. We will help you maintain your IT infrastructure and focus on how technology can further your business goals.
The term Managed Service Provider doesn’t cut it for Solidd. We prefer Managed Service Partner — that’s what we think of when we call ourselves an MSP. Creating that partnership-level bond with clients requires trust, the first thing we build before any Solidd IT solution is in place. Building that trust means knowing the people depending on our expertise, knowing who we are working for. Only then can we accurately determine your organization’s needs and design, develop and deploy a solution — one that works from the start, and is able to adapt to the future.
As your IT partner, we work closely with vendors on your behalf. No need for you to maintain a list of who to call for what issue. We maintain these relationships, act as a front end to any action requests, and track their progress until the desired outcome is achieved.
Our people, who are specifically recruited for their excellent service and communication capabilities, are in fact our greatest differentiators. Sure, we know the technical stuff. Of course, we are professional. But our primary focus is the client experience at every touchpoint. It’s not just what we do, it’s how we do it. We always strive to deliver that stellar experience that is sadly uncommon in the world today. If you’re not elated with our service, we are not elated with our performance.
Every business owner wants to upgrade their technology, but not every business owner knows what that entails, or what services need the most attention. Before jumping into the deep end of cloud services, virtualization, and unified communications, take some time to read our free eBook virtualization, and unified communications, take some time to read our free eBook.
